About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

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Role Purpose 

The purpose of this role is to manage and recover outstanding debts on behalf of clients by proactively contacting debtors, assessing contractual obligations, and negotiating repayment plans. The role ensures that debts are recovered efficiently while maintaining professional and amicable relationships with clients and debtors.

Responsibilities

• Contact client debtors via telephone and letter to negotiate and agree on debt recovery plans, following up as necessary.
• Review contractual documentation to assess liability, identify issues, and determine recoverability.
• Use knowledge and initiative to reach amicable solutions for settling debts, taking into account the debtor’s circumstances.
• Establish and monitor repayment schedules, ensuring adherence to agreed installment plans.
• Maintain ongoing and regular communication with debtors and clients regarding repayments.
• Record and maintain statistics on recoveries and progress for reporting purposes.
  

Requirements

• Advanced Certificate or Diploma in any commercial-related field.
• Experience in debt collection is preferred; one year of experience is an added advantage.
• Strong communication and negotiation skills.
• Ability to assess contract documentation and make informed decisions.
• Professionalism and ability to maintain positive relationships with clients and debtors.